Refund and Returns Policy

🚚 SHIPPING

We aim to deliver your orders quickly and smoothly. Estimated delivery timelines are:

Kolkata: Within 1 day from dispatch
West Bengal (Outside Kolkata): 2–3 days from dispatch
Rest of India: 4–5 days, depending on location

Under normal conditions, all orders are delivered within 4–5 days from dispatch. Delivery timelines may vary due to weather, holidays, or courier delays.

🔁 RETURNS & EXCHANGES

Return or exchange requests are accepted within 3 days of delivery, provided items are unworn, unwashed, and in original condition with tags.

How to request:

Fill out the Return / Exchange Request Form on our website.
Share your Order ID, product details, and reason for the request.
Our team will review and respond within 24–48 hours.

Refunds:

Approved refunds will be processed to the original payment method after inspection.

Terms and Conditions

Welcome to NOCTARA! These Terms and Conditions govern your use of our website and services. By accessing or purchasing from NOCTARA, you agree to these terms. Please read them carefully.

NOCTARA is an online clothing brand providing fashion apparel and accessories.
We reserve the right to modify these terms at any time, with updates on our website.
All orders are subject to availability and confirmation.
Prices are listed in Indian Rupees and may be subject to change without prior notice.
We accept payments through Online Payment methods. Payments must be made in full before order processing.
We own all content, images, designs, and branding on NOCTARA and protect it under copyright laws.
Unauthorized use, reproduction, or distribution of our content is strictly prohibited.
You agree not to use our website for fraudulent, unlawful, or harmful activities.
We reserve the right to refuse service, cancel orders, or block users who violate these terms.

privacy statement

About Us:

At NOCTARA, we respect your privacy and are committed to protecting the personal information you share. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, make purchases, or interact with us.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, shipping/billing address, and payment details.
Non-Personal Information: Browsing data, IP address, device type, and usage patterns on our website.
Cookies & Tracking Technologies: We use cookies to enhance your experience and gather analytics.

2. How We Use Your Information

We use your information for the following purposes:

To process and fulfill orders.
To provide customer support.
To improve our website, products, and services.
To send promotional emails, offers, and updates (you can opt-out anytime).
To comply with legal obligations.

3. Sharing Your Information

We do not sell, trade, or rent your personal information. However, we may share it with:

Payment gateways and shipping providers for order fulfillment.
Legal authorities if required by law.
Third-party analytics and marketing tools to improve our services.

4. Security Measures

We implement industry-standard security measures to protect your data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights & Choices

You have the right to:

Access, update, or delete your data.
Opt-out of marketing communications.
Disable cookies through your browser settings.

6. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, so we encourage you to read their policies.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

For any questions or concerns regarding this Privacy Policy, don’t hesitate to get in touch with us at:

📧 Email: support@noctara.in

📍 Address: West Bengal, Durgapur – 713205